Privicy Policy

Effective Date: October 15, 2025

This Privacy Policy describes how EPITUM INDUSTRIAL L.L.C (hereinafter Epitum), a hardware technology company specializing in FFF 3D printers and related software solutions, registered in Dubai, United Arab Emirates, and operating the website www.epitum3d.com, collects, uses, stores, and protects personal data when you use our websites, devices, software, and related services (collectively, the “Services”).

This Policy complies with:

• The United Arab Emirates Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL),
• The European Union General Data Protection Regulation (GDPR), and
• Other applicable international privacy standards.

Please read this Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Policy.

1. WHAT THIS POLICY COVERS

Your privacy is important to us. This Policy explains:

• What personal data we collect
• How we collect your data
• How we use and share your data
• How we store and protect your data
• Your rights and how you can exercise them
• How cookies and similar technologies are used
• How we handle marketing communications and analytics
• How to contact us regarding this Policy

2. WHAT DATA WE COLLECT

We collect information that identifies or can reasonably identify you when you use our Services, contact us, or interact with our platforms.

Personal data you provide directly:

• Name and surname;
• Company name and activity type;
• Email address;
• Phone number;
• Postal address, country;
• Communication preferences
• Information submitted via contact forms, pop-ups, chatbots, or surveys.

Automatically collected data:

• IP address, browser type, operating system, and device identifiers;
• Date and time of website visits;
• Pages viewed, navigation paths, and referring websites;
• Cookie identifiers and session analytics;
• Log data related to software activation, updates, and diagnostics.

Software and device data:

When you use Epitum software (e.g., Printoformer slicer) or a connected Epitum device, we may collect technical information to ensure performance and service quality, such as:

• Device model, firmware version, serial number, operating system version, and connection status;
• Log and diagnostic data for error tracking;
• Non-personalized usage statistics for performance optimization.

We do not collect or store the content of your custom 3D model files or project data. Only technical and statistical parameters may be collected for analytics and product improvement.

3. HOW WE COLLECT YOUR DATA

We collect data in the following ways:

• Directly from you: when you fill out forms, use chatbots, subscribe to newsletters, download materials, or contact us.
• Automatically: through cookies, analytics tools, or CRM integrations embedded on our website.
• Through marketing and sales tools: via Meta, LinkedIn, Google, WhatsApp, or similar services used for communication and lead generation.
• From certified partners and distributors: if you provide information directly to one of our official partners or resellers who act on behalf of Epitum.

4. HOW WE USE YOUR DATA

We use personal data only for lawful business purposes, including to:

• Provide, operate, and maintain our Services;
• Process orders, payments, and customer requests;
• Deliver software, firmware, and product updates;
• Improve user experience, website functionality, and software performance;
• Conduct research and product development;
• Communicate with you about products, updates, or technical matters;
• Perform analytics and generate statistical reports;
• Ensure compliance with legal obligations and prevent fraud or misuse;
• Manage our internal CRM systems and customer relationships;
• Operate marketing activities and personalized communications.

5. MARKETING AND COMMUNICATION CHANNELS

Epitum may use your contact details for communication and marketing purposes through multiple verified channels, including:

• Chatbots and integrated lead forms on our website;
• Pop-up forms and interactive modules;
• Email newsletters and service notifications;
• LinkedIn and Meta services (Facebook, Instagram);
• WhatsApp, Telegram, and other messengers or social networks.

These communications may include information about new products, updates, promotions, events, or surveys.

We may also use your data to create targeted advertising audiences and conduct marketing performance analytics.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at info@epitum.com.

6. DATA SHARING AND DISCLOSURE

Epitum does not sell or rent personal data to third parties.

We may share data in the following limited cases:

• With certified resellers and distributors — for the purpose of continuing communication, providing customer support, or completing an order initiated by you. You can always view the list of Epitum’s certified resellers on our website at https://epitum3d.com/resellers/.
• With service providers — who process data on our behalf for hosting, analytics, MAP (Marketing Automation Platforms), CRM, or email delivery, under strict data protection agreements.
• For legal purposes — when disclosure is required by law, court order, or to protect our legal rights and interests.
• In corporate transactions — such as mergers or acquisitions, provided that confidentiality safeguards remain in place.
• For aggregated and anonymized analytics — that do not identify individual users.

All third parties are contractually obliged to protect your information in accordance with GDPR and PDPL standards.

7. DATA STORAGE AND INTERNATIONAL TRANSFERS

All personal data is stored and processed within the European Economic Area (EEA) in accordance with GDPR requirements.

Data transfers between the EEA and the UAE (or other countries) are conducted using legally approved mechanisms, such as Standard Contractual Clauses or adequacy decisions.

We implement appropriate technical and organizational security measures to protect your data against loss, misuse, unauthorized access, alteration, or disclosure.

8. DATA PROTECTION OFFICER (DPO)

Epitum has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with data protection laws and this Privacy Policy.

You can contact the DPO via marketing@epitum3d.com for any inquiries regarding personal data protection.

9. INTEGRATIONS AND THIRD-PARTY SERVICES

Our website may include integrations with trusted data collection, lead generation, and CRM systems (for example, website analytics tools, form submission services, or customer management platforms).

Epitum cooperates only with reputable providers that follow internationally recognized data protection principles and maintain transparent privacy policies.

These providers may process certain information (e.g., website visits, device identifiers, cookies) solely for the purpose of analytics, marketing performance, or customer communication on behalf of Epitum.

10. ONLINE PAYMENTS (FUTURE IMPLEMENTATION)

Epitum may offer secure online payment options on its website in the future. When implemented, payments will be processed through licensed third-party payment providers in compliance with UAE and international security standards (including PCI DSS).

Epitum will not store or have access to your credit or debit card details. All payment transactions will be encrypted and processed over a secure connection (SSL/TLS).

Additional details and the list of payment providers will be published in this section once online payments are activated.

11. LEGAL BASIS FOR PROCESSING (EU & EEA USERS)

If you are located in the European Economic Area, we process your data only under one or more of the following legal bases:

• Consent — when you voluntarily provide personal data for marketing or communications.
• Contractual necessity — when processing is required to fulfill an agreement with you.
• Legal obligation — when required by law.
• Legitimate interest — for analytics, marketing optimization, and product improvement, provided it does not override your rights.

You may withdraw your consent at any time without affecting the lawfulness of processing already carried out.

12. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When data are no longer needed, they are securely deleted or anonymized.

13. COOKIES AND TRACKING TECHNOLOGIES

Epitum uses cookies and similar technologies to:

• Keep you signed in;
• Remember your preferences (e.g., language or region);
• Analyze website usage;
• Deliver personalized content and ads.

You can configure your browser to refuse cookies, but some site features may not function properly.

For more information, visit www.allaboutcookies.org.

14. CHILDREN AND MINORS

Our Services are not directed toward children under 16 years of age.

We do not knowingly collect personal data from minors.

If we learn that personal data has been collected from a child, we will delete it promptly.

15. AUTOMATED DECISION-MAKING AND PROFILING

Epitum does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects. We may use automated systems for analytics and marketing optimization, but always under human oversight.

16. YOUR DATA PROTECTION RIGHTS

Under the GDPR and UAE PDPL, you have the right to:

• Access your personal data;
• Request correction or deletion;
• Restrict or object to processing;
• Request data portability;
• Withdraw consent at any time.

To exercise your rights, contact info@epitum.com.

We will respond within one month, as required by law.

17. CONSENT AND ACCEPTANCE

By submitting any form, downloading materials, or communicating through our website, you confirm that you have read, understood, and accepted this Privacy Policy.

Your continued use of the Services constitutes your ongoing consent to this Policy and any updates thereto.

18. CHANGES TO THIS POLICY

Epitum reviews and updates this Privacy Policy periodically to reflect regulatory, technological, or operational changes.

All updates will be posted on this page with a new effective date.

Please review this Policy regularly to stay informed.

19. CONTACT US

If you have any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at:

EPITUM INDUSTRIAL L.L.C

• Industrial License: 1515122
• 📍   Dubai, United Arab Emirates, Jebal Ali Industrial 1 — Warehouse #5
• 📧   info@epitum.com
• 📞   +971 432 78 846